Issue - meetings

Motions

Meeting: 23/06/2022 - Housing, Homelessness and Fair Work Committee (Item 9)

Motions

By Councillor Campbell – Housing Service Improvement plan – repairs update

 

Committee,

 

Notes that the Housing Service Improvement Plan (HSIP) was due in June 2022.

 

Recognises the ongoing issues in relation to the repairs service, and the continuous scrutiny which committee has applied over the last few years. Notes that particular areas where problems seem to reoccur are in relation to complaints handling and completion of works, where often there is no notification that a job has not been completed, resulting in repeated complaints.

 

Recognises that significant improvements are underway but agrees that these need to continue to be monitored.

 

Requests a detailed update, in the next HSIP, on the process around monitoring complaints, and completion of works, including the processes, procedures and responsibilities for ensuring that any complaint raised is monitored until the works are complete, including information on any sign off process.”

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