Agenda and minutes

Including any notices of motion and any other items of business submitted as urgent for consideration at the meeting.

Members should declare any financial and non-financial interests they have in the items of business for consideration, identifying the relevant agenda item and the nature of their interest.

If any.

Minute of the Housing, Homelessness and Fair Work Committee of 24 March 2022 – submitted for approval as a correct record

Housing, Homelessness and Fair Work Committee Work Programme

Housing, Homelessness and Fair Work Committee Rolling Actions Log

Housing, Homelessness and Fair Work Committee Business Bulletin

By Councillor Campbell – Housing Service Improvement plan – repairs update

“Committee,

Notes that the Housing Service Improvement Plan (HSIP) was due in June 2022.

Recognises the ongoing issues in relation to the repairs service, and the continuous scrutiny which committee has applied over the last few years. Notes that particular areas where problems seem to reoccur are in relation to complaints handling and completion of works, where often there is no notification that a job has not been completed, resulting in repeated complaints.

Recognises that significant improvements are underway but agrees that these need to continue to be monitored.

Requests a detailed update, in the next HSIP, on the process around monitoring complaints, and completion of works, including the processes, procedures and responsibilities for ensuring that any complaint raised is monitored until the works are complete, including information on any sign off process.”